Social Security: Connect with Social Security via automated services

-- By Alabama Living Magazine

Every day thousands use it to do business with Social Security. We strive to offer the kind of services that meet people’s needs.  And sometimes you want fast and direct answers over the phone. We have that option.

You can call us toll free at 1-800-772-1213. Our automated services are available 24 hours a day and include some of the most popular services that people need. With automated services, you can request a benefit verification (proof of income) letter, replace a lost SSA-1099 (tax summary needed for taxes), request a replacement Medicare card, ask for form SSA-1020 to apply for help with Medicare prescription drug costs, or request an SS-5 application for a Social Security card.

When our automated services ask such things as, “How can I help you?” Just say, “Get a proof of income letter” or “Replace Medicare card.” Next, you will be asked for some personal information to identify yourself, then we will respond to your request. We will mail you the document or form you requested. It takes less time to use automated services than to reach a representative by phone on a busy day. 

Sometimes, you just need Social Security information such as, “What date will my check arrive?” or “What is the SSI program?” Automated services feature messages about these popular topics. If payment delivery date is the type of info you need, when asked “How can I help you?” just reply “Payment delivery date.” You will hear a recorded message stating the current month and the future month’s payment dates. Other topics include direct deposit, SSI messages, the cost-of-living adjustment, Medicare prescription drug program, tax information, representative payee, and fraud. Dial, and listen — what a simple way to stay informed.

To connect with us through our automated services, visit socialsecurity.gov/agency/contact/phone.html.

Kylle’ McKinney, SSA Public Affairs Specialist, can be reached by email at kylle.mckinney@ssa.gov.

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Award-winning Alabama Living is the official statewide publication of the electric cooperatives in Alabama and the largest magazine of its type in the state, reaching some 400,000 electric cooperative consumers.

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